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Navigating the Files Section in the Customer Portal

Learn how to access, upload, and download files within your CADmore Customer Portal.

The CADmore Customer Portal offers a streamlined way to manage your reference files, important documents, and completed files. This guide will help you navigate the Files section with ease, ensuring you can upload, view, and download your files without any hassle.

For the best experience, ensure you use the most current version of Google Chrome on a computer.

Accessing Files To access your files:

  1. Log in to the Customer Portal. Ensure you're logged in to access the files associated with your order. See our article on Logging into the Customer Portal for more information.
  2. Navigate to your Order Details. Access the order you're working on.
  3. Select 'Files' from the Navigation Bar. This is located on the left side of the screen in the grey header section.

Files Header

Uploading Files:

  1. Choose 'Upload File'. Click the 'Upload File' button located typically in the center of the files screen.

Upload Button

  1. Select Your File. Browse and choose the file from your computer.
  2. Wait for the Upload. There's no file size limit, but remember larger files take longer to load. Do not close the window until the upload is complete.

Most 3D files can be viewed inside the platform using the built-in Autodesk viewer. PDFs and images are also viewable.

Autodesk Viewer

Downloading 3D Files

Downloading 3D files is straightforward:

  1. Locate the File. Find the file you want to download from inside the files section.
  2. Click 'Download File'. This button is on the right side of the screen above the file viewer.

Files are sorted alphabetically, not by the date uploaded.

Download Button

Downloading PDF Files

Viewing and downloading PDF files within the CADmore Customer Portal has a few additional steps compared to viewing and downloading 3D files. Here’s how you can efficiently work with PDF files:
  1. Viewing PDF Files: Just like 3D files, you can view PDF files directly in the files section of the Customer Portal. However, you might notice that initially, only one page of the PDF is visible.
  2. Downloading PDF Files: To access the entire PDF, click on “Download File” located in the right-hand corner. This action will open the PDF in a separate window.Download Files PDF In Portal
  3. Viewing the Entire PDF: Once the PDF is opened in a separate window, you will have access to view the entire document.
  4. Saving the PDF: To save the PDF to your computer, locate the download option in the top right corner of the screen and select it. This allows you to download and save the entire PDF document.Downloading PDF to Computer

For the best experience, ensure you use the most current version of Google Chrome.